MyTaskit Blog

Kevin Hutchinson

Recent Posts

Are We Over-Digitizing Customer Service?

Posted by Kevin Hutchinson

Jun 6, 2016 4:34:08 PM

In today’s hyper-speed society, everything is becoming digitized. This holds true for customer service as well. You know – interactive voice response telephone systems, auto-responder emails, website FAQs (frequently asked questions) and the like. In some ways, these “conveniences” are making life better, but in other ways, they are most certainly not. Yes they may save time and/or allow the customer to self-serve, but they can also boost annoyance and dissatisfaction levels in a way that only a live, human-to-human phone-based interaction could avoid.

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Attract and Retain New Boaters With Shining Service

Posted by Kevin Hutchinson

Feb 22, 2016 3:40:51 PM

Splashy advertisements and quirky marketing campaigns may get customers in the door, but shoddy customer service due to poor service management will have consumers setting sail to another boatyard the next time they need maintenance.

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Connecting with a new Generation of Boaters

Posted by Kevin Hutchinson

Jan 6, 2016 4:16:52 PM

Research from Marine Recreational Boating may show that the average boater today is nearly 60 years-old; however, as these older individuals retire from the water or become incapable of boating due to old age, a new crop of younger boaters is emerging.

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Topics: task management

How to Put an End to Billing Disputes

Posted by Kevin Hutchinson

Dec 7, 2015 2:43:06 PM

 

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Survey Results: Top Uses for a Boatyard

Posted by Kevin Hutchinson

Nov 18, 2015 1:21:13 PM

Some consider their local boatyard a home away from home, while others use the yard simply as a repair mechanism when something goes wrong.

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With So Many Task Management Apps In the Sea, Which Should You Choose?

Posted by Kevin Hutchinson

Oct 6, 2015 3:54:31 PM

For boat owners considering tools to help them manage their boat, the collection of task management applications out there is vast. And when the possibilities are so numerous, making a decision can feel like an overwhelming proposition.

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How to Find a Local Pro When Navigating Unfamiliar Waters 

Posted by Kevin Hutchinson

Sep 8, 2015 5:57:02 PM

Everybody loves a little adventure. For boat owners, excitement often comes in the form of voyages to new locations, either for a quick day trip or a longer excursion. There is an undeniable excitement in guiding your vessel through new territory, exploring unfamiliar waters and pulling into a new port or marina to enjoy the local sights and culture.

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Topics: task management

Differentiate your boatyard with electronic task management

Posted by Kevin Hutchinson

Aug 25, 2015 5:19:48 PM

If you own a boatyard or boat repair shop, you don’t need to be told how fastidious boat owners can be. Although they may technically be “recreational” mariners, these boaters take the condition of their vessels seriously, meaning that it is no simple task to keep them satisfied with your service.

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Topics: task management

Socialize at Sea: How Task Managers Allow You to Follow Fellow Boaters

Posted by Kevin Hutchinson

Aug 11, 2015 3:43:13 PM

Just because you’re off boating alone, it doesn’t mean that your only friend has to be a volleyball named Wilson.  Being able to stay connected with friends and family, as well as other boaters, while at sea is one of the great advantages of the latest task management apps on the market. Granted you can always use WhatsApp to send instant messages to your loved ones or post pictures on Instagram to show off the 600-pound blue marlin you caught, but if you want a comprehensive communication tool that can keep you in touch with those you know and other boaters out at sea, it’s time to consider a task management app.

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Boatyard Owners…Never Get Caught Without the Right Part

Posted by Kevin Hutchinson

Aug 4, 2015 11:42:17 AM

As a boatyard owner, does this scenario sound familiar? A customer or prospect pulls his or her SUV into the parking lot of your marine service shop with a fishing or bay boat in tow. Once inside the shop, the boat owner begins to run down a list of parts he or she needs replaced on the vessel as soon as possible:

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Topics: task management, inventory management