MyTaskit Blog

Boosting Service Dept Communication and Collaboration

Posted by Cam Collins

Jun 25, 2016 10:54:21 PM

To dos, appointments, deadlines and customer demands. It seems with the passing of each day the list of things we need to do, need to tell someone else to do and the things people ask us to do continually increases. Since the recession of 2008-2009, the recreational marine industry has seen single-digit percentage growth year over year. However, like the broad U.S. economy, hiring has not increased to match this growth. Dealers and boatyards are doing more with less to ensure that they are prepared for the next cyclical downturn. The best strategy to ensure that your team is maximizing their potential is to continually optimize and refine the "3 Ps", having the right people, processes and products in place for growth.

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Are We Over-Digitizing Customer Service?

Posted by Kevin Hutchinson

Jun 6, 2016 4:34:08 PM

In today’s hyper-speed society, everything is becoming digitized. This holds true for customer service as well. You know – interactive voice response telephone systems, auto-responder emails, website FAQs (frequently asked questions) and the like. In some ways, these “conveniences” are making life better, but in other ways, they are most certainly not. Yes they may save time and/or allow the customer to self-serve, but they can also boost annoyance and dissatisfaction levels in a way that only a live, human-to-human phone-based interaction could avoid.

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Buried in Paper? It's not just about saving trees. the effective way to go paperless using mobile apps.

Posted by Cam Collins

May 13, 2016 2:33:57 PM

In my previous post, I described how the use of mobile devices can help improve Communication, Collaboration and Control in your dealership. In this post, let’s take closer look at some actionable examples a marine business can deploy that work well with readily available apps to help increase both communication and collaboration in your dealership while maintaining a level of control to keep everyone focused. 

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Optimize the use of mobile devices in your dealership while avoiding common pitfalls

Posted by Cam Collins

Apr 26, 2016 1:44:02 PM

Smartphones are everywhere. Really? Unless you've been living in a cave or completely off the grid, this statement is not surprising. According to the Pew Research Center, over 64% of American adults own a smartphone and 45% own a tablet. We use our mobile devices to share photos and videos, to make voice and video calls, to play games, to read email, articles and books. We even use them to control the appliances in our home or office. The reality is that mobile devices have made their way into every aspect of our lives.Mobile-devices.jpg

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Attract and Retain New Boaters With Shining Service

Posted by Kevin Hutchinson

Feb 22, 2016 3:40:51 PM

Splashy advertisements and quirky marketing campaigns may get customers in the door, but shoddy customer service due to poor service management will have consumers setting sail to another boatyard the next time they need maintenance.

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Connecting with a new Generation of Boaters

Posted by Kevin Hutchinson

Jan 6, 2016 4:16:52 PM

Research from Marine Recreational Boating may show that the average boater today is nearly 60 years-old; however, as these older individuals retire from the water or become incapable of boating due to old age, a new crop of younger boaters is emerging.

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Topics: task management

How to Put an End to Billing Disputes

Posted by Kevin Hutchinson

Dec 7, 2015 2:43:06 PM

 

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Survey Results: Top Uses for a Boatyard

Posted by Kevin Hutchinson

Nov 18, 2015 1:21:13 PM

Some consider their local boatyard a home away from home, while others use the yard simply as a repair mechanism when something goes wrong.

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With So Many Task Management Apps In the Sea, Which Should You Choose?

Posted by Kevin Hutchinson

Oct 6, 2015 3:54:31 PM

For boat owners considering tools to help them manage their boat, the collection of task management applications out there is vast. And when the possibilities are so numerous, making a decision can feel like an overwhelming proposition.

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How to Find a Local Pro When Navigating Unfamiliar Waters 

Posted by Kevin Hutchinson

Sep 8, 2015 5:57:02 PM

Everybody loves a little adventure. For boat owners, excitement often comes in the form of voyages to new locations, either for a quick day trip or a longer excursion. There is an undeniable excitement in guiding your vessel through new territory, exploring unfamiliar waters and pulling into a new port or marina to enjoy the local sights and culture.

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Topics: task management